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茶文化旅游感知:重要性与满意度的协调性研究——以襄阳市五山茶旅小镇为例

Tea Culture Tourism: Developmentand Customer Satisfaction——A Case Study on Wushan Tea Villagein Xiangyang

  • 摘要: 茶文化旅游是农业旅游和生态旅游概念碰撞的产物,游客满意度是衡量旅游目的地发展水平的重要指标,对游客满意度进行影响因素研究是推进茶文化旅游高质量发展的重要途径。以襄阳市五山茶旅小镇为案例地,以452份有效问卷为研究数据,运用探索性因子分析、配对样本t检验和IPA分析法研究发现:游客满意度主要分为服务质量、资源环境、旅游交通、旅游配套设施、茶旅产品共5个维度和22个具体指标;游客对各指标的重视程度与满意程度存在显著性差异,案例地的整体游客满意度处于一般水平;便捷服务、专业服务、商业管理、园区交通、停车条件、环境设计、购物环境、茶叶质量、茶文化特色是潜在优势因素,微笑服务、可进入性、游步道布局、整体形象、空气质量、自然风光、景观小品、网络通讯、公共厕所、环卫设施、游客服务中心、茶旅活动、旅游纪念品是亟待改进因素。从夯实旅游产品的茶文化特色、发掘茶文化意识内涵、重视景区基础设施建设、加快落实景区厕所革命、合理规划景区垃圾桶等角度,讨论了五山茶旅小镇的提升路径。

     

    Abstract:   Tea culture tourism combines agricultural activity,consumer education, and healthful entertainment into an ecological friendlybusiness operation. Customer satisfaction of the visitors to the site is acrucial indicator to gage the success of an operation and to guide for furtherdevelopment. This article explores the various factors that affect the tourismthrough a case study on Wushan Tea Village in Xianyan aiming for improvementsof the industry. From the results of 452 valid questionnaires, scientific andstatistic methods including the exploratory factor analysis, paired sampleT-test, and IPA analysis were employed to arrive at the following findings. (A)Tourist satisfaction could be analyzed based upon 5 dimensions and 22 specificindices that encompassed service quality, resources and environment,transportation, auxiliary facilities, and specialty merchandise. (B) Visitor’spersonal expectations, focal point and satisfaction could be significantlydiverse. Overall satisfaction of the tourists visited the theme park of thiscase study, however, was mediocre. And, (C) The services accessibility,professional assistance, park management, on-site traffic, parking conditions,environmental design, shopping atmosphere, quality of tea served, and theme of teaculture were areas with potential promotional advantages for the Village. Whilethe hospitality displayed by staff, convenient amenities, well-designedpedestrian paths, acclaim public image, excellent air quality, attractive scenery,charming landscape, handy phone and WiFi connectivity, clean and amplelavatories, and provision of a customer service center, entertaining programsand gift shop could much enhance the visitors’ satisfaction. Accordingly, meansto improve the operation at Wusahn Tea Village are discussed. Through promotingtea culture with tantalizing exhibitions of its characteristics and deep content,developing ergonomic infrastructure with hygienic and natural designs, andestablishing state-of-the-art sanitary disposal, recycling and treatment systemfor the wastes and effluent, the tea culture theme park could simultaneouslyembrace agricultural, economical, educational as well as ecological benefits.

     

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